1. What is the official website of Portia Official?

Our official e-commerce web platform is portiaofficial.com, where you can explore our complete catalog of unstitched fabrics, luxury lawn, and seasonal collections.

2. What is your official Instagram handle?

You can follow our official Instagram page @portiaofficialpk for daily updates, styling inspirations, and brand drops.

3. What payment methods are supported on portiaofficial.com?

We support Cash on Delivery (COD) across Pakistan, online credit/debit card payments via PayFast, and direct Bank Transfers to our corporate account (Account Title: PORTIA LIBERTY).

4. How long does local shipping take within Pakistan?

Local orders within Pakistan are shipped via TRAX Logistics and are typically delivered within 3 to 5 working days after dispatch.

5. Do you offer international shipping for Pakistani designer wear?

Yes, Portia Official ships worldwide. International orders are delivered within 15 to 20 working days, depending on international transit times and customs inspections.

6. Can I return or exchange a suit if I do not like the color or design upon opening?

No. Portia Official enforces a strict policy: returns, exchanges, and refunds are strictly not permitted for change of mind or personal preference issues.

7. Under what specific conditions is an exchange accepted?

Exchanges are permitted only if the delivered article has a physical tear, fabric damage, a severe manufacturing defect, or a major printing/color faint issue.

8. How soon must I report a damaged or defective suit?

Any damage or defect must be formally reported with photo/video evidence within 24 to 48 hours of receiving your package by contacting our helpline.

9. Is Cash on Delivery (COD) available for international orders?

No. Cash on Delivery is strictly available only within Pakistan. All international orders require advance payment via credit/debit card or direct bank transfer.

10. Where is Portia Official’s physical retail storefront located?

Our flagship retail storefront is located at 13C Portia Fabrics, Liberty Market, Gulberg III, Lahore, Pakistan. Customers are welcome to visit us in person!

11. How do I confirm my advance bank transfer payment?

After transferring funds to our Faysal Bank account (IBAN: PK97FAYS3424301000004400), please share your transaction receipt screenshot on WhatsApp at +92 321 1112060.

12. Are the collections on portiaofficial.com 100% original and authentic?

Yes, Portia Official guarantees 100% authentic, high-grade designer textiles, unstitched lawn suits, and premium festive edits.

13. Can I modify or cancel my online order after placing it?

You can request an order modification or cancellation within 12 hours of placement by reaching out immediately to our customer service on WhatsApp or phone.

14. What should I do if my local TRAX shipment is delayed beyond 5 days?

If your domestic parcel is delayed, please contact our support team at +92 321 1112060 with your tracking number so we can coordinate directly with TRAX to expedite delivery.

15. How can I get in touch with Portia Official customer support?

You can reach our support team anytime via Call/WhatsApp at +92 321 1112060, email us at portiafabricslahore@gmail.com, or visit our retail store in Lahore.