Company: Portia Official (portiaofficial.com)

At Portia Official, accessible from portiaofficial.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by Portia Official and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through our official customer support channels provided at the end of this policy.

1. Information We Collect

We collect several types of information from and about users of our website, social media pages (including Instagram @portiaofficialpk), and physical flagship store located in Liberty Market, Lahore. This includes:

• Personal Identification Information: Full name, billing address, shipping address, email address, and active mobile/WhatsApp numbers.

• Transaction & Financial Data: Order history, payment confirmation receipts for direct bank transfers, and encrypted digital transaction references processed securely through our payment gateways (e.g., PayFast).

• Technical & Usage Data: IP address, browser type, device information, operating system, and pages visited on portiaofficial.com to help us improve our web architecture and user experience.

2. How We Use Your Information

We utilize the collected data in various ways, including to:

• Provide, operate, and maintain our e-commerce platform and physical retail operations.

• Process, verify, package, and dispatch your local and international apparel orders.

• Send you order confirmations, tracking numbers via SMS/WhatsApp/Email, and delivery updates.

• Communicate with you regarding customer support inquiries, policy clarifications, or exchange requests.

• Send promotional emails, SMS alerts, or Instagram updates concerning new luxury lawn arrivals, seasonal sales, and brand collections (you may opt-out or unsubscribe at any time).

• Prevent fraudulent transactions and enhance platform security.

3. Log Files & Cookies

Portia Official follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. Like any other website, portiaofficial.com uses "cookies" to store information including visitors' preferences and the pages on the website that the visitor accessed or visited.

4. Third-Party Privacy Policies

Portia Official’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. Trusted partners integral to our operations include:

• TRAX Logistics (Domestic Courier Partner)

• PayFast (Secure Online Payment Gateway)

5. Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All sensitive transactions are handled through secure infrastructure protocols.