Shipping and Delivery Policy
Portia Official provides fast, reliable domestic shipping across Pakistan and comprehensive international shipping worldwide.
1. Domestic Shipping (Within Pakistan)
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Courier Partner: TRAX Logistics.
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Delivery Timeframe: 3 to 5 working days after order processing and confirmation.
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Dispatch Time: Orders are typically processed and dispatched within 24–48 business hours.
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Shipping Charges: Standard domestic shipping rates apply at checkout based on package weight and destination, unless a free shipping promotion is active on
portiaofficial.com.
2. International Shipping (Worldwide)
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Courier Service: Premium International Express Courier Services.
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Delivery Timeframe: 15 to 20 working days under normal operating conditions, subject to customs clearance procedures in the destination country.
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Customs & Duties: International shipments may be subject to import duties, taxes, or custom fees levied by the destination country's customs department. These charges are the sole responsibility of the customer.
3. Order Tracking
Once your package is handed over to our logistics partner (TRAX or international courier), a tracking ID and link will be sent to your registered mobile number via SMS/WhatsApp or email so you can monitor your shipment in real time.