Return and Exchange Policy

At Portia Official, we take immense pride in delivering premium quality, thoroughly inspected unstitched fabrics and designer wear. Please read our return guidelines carefully before making a purchase.

Strict Return & Exchange Guidelines

STRICT POLICY: Returns and exchanges are ONLY and EXCLUSIVELY applicable if the delivered suit is physically damaged, torn, has a major manufacturing defect, or suffers from a severe color fading/printing error upon receipt.

Change of Mind Clause: We maintain a strict non-returnable and non-exchangeable policy for instances where the customer simply "does not like the product," dislikes the color in person, or experiences a change of mind after receiving the parcel.

Conditions for an Approved Exchange:

  1. Valid Faults Only: Major physical damage, torn fabric, severe print flaws, or incorrect item delivery.

  2. Timeframe for Reporting: You must formally report the issue within 24 to 48 hours of receiving your package from the courier. Claims made after 48 hours will not be entertained.

  3. Item Condition: The article must be completely unused, unwashed, unstitched, unlined, and in its original brand packaging with all product tags, barcode stickers, and patches intact. Stitched or altered garments are strictly ineligible for return or exchange under any circumstances.

Step-by-Step Exchange Procedure:

  1. Capture clear photographs or an unboxing video highlighting the exact defect, damage, or faint color issue on the fabric.

  2. Contact our customer support team strictly via Call or WhatsApp at +92 321 1112060 or email us at portiafabricslahore@gmail.com with your Order ID and media proof.

  3. Once our Quality Assurance team verifies the claim, we will guide you on shipping the faulty article back to our flagship store address (13C Portia Fabrics, Liberty Market, Gulberg III, Lahore).

  4. Upon inspection at our facility, a replacement or appropriate resolution will be processed.